# Savvy Pet - Pet Grooming Management Software Savvy Pet is an all-in-one business management platform built specifically for the pet grooming industry. Founded by Ben and Lisa (with help from their dog, Darcey), the platform gives pet professionals the tools to manage appointments, payments, staff, client records, and communications — all in one place. The software is designed to reduce administrative overhead, cut no-shows through automated reminders and deposit collection, and help groomers spend more time doing what they love. Savvy Pet is trusted by over 1,500 pet professionals across the US, UK, Australia, New Zealand, Europe, and Canada. > Platform note: Savvy Pet is actively migrating users from its legacy platform > "Savvy Pet Spa (Classic)" to the current Savvy Pet platform. Both are in use. > New subscribers join the current platform. Classic users can request migration > via a waitlist at https://savvy.pet ## Key Statistics * 9.4 million+ happy pet parents * 10.6 million+ pets taken care of * 45.2 million+ appointments completed * 1,500+ pet professionals across 6+ countries ## Core Features Savvy Pet's feature set spans the full range of grooming business operations: * **Appointment Scheduling** – Electronic calendar with drag-and-drop rescheduling, multi-groomer views, and colour-coded slots by service, staff, or appointment status. Supports recurring appointments, multi-pet bookings, and event/holiday blocking. * **Automated Reminders** – Customisable SMS and email reminders sent automatically to reduce no-shows and late cancellations. * **Online Booking & Customer Portal** – A client-facing booking system where customers can book, pay, and manage their own appointments (available on Extra and Salon plans). * **Payments & Invoices** – Integrated SavvyPay payment processing supporting in-person card machine payments, online payments, deposits, saved cards on file, partial payments, subscription billing, and refunds. Also integrates with PayPal. * **Digital Forms & Contracts** – Build, send, and collect signatures on grooming waivers, intake forms, and service agreements. GDPR-compliant. No printing required. * **Client & Pet Records** – Centralised profiles storing pet details, grooming history, health notes, photos, and flags for targeted communications. * **Staff Management** – Staff rota scheduling, individual logins with permission controls, calendar view by groomer, and performance tracking. * **Analytics & Reports** – Sales reports, staff performance tracking, customer behaviour insights, and appointment trend data. * **All-in-One Messaging Inbox** – Unified client communications, reducing missed messages from scattered channels. * **Multi-Location Management** – Manage multiple salons within one account, switch between locations, and view cross-location sales reports (Salon plan). * **Integrations** – Google Calendar, Apple iCalendar, and PayPal. * **Mobile Apps** – A dedicated groomer app and a separate customer app (for booking, paying, and receiving updates). ## Pricing Plans See https://savvy.pet/pricing for full details. ## Regional Pricing (Monthly) | Plan | USD | GBP | EUR | AUD | NZD | | :--- | :--- | :--- | :--- | :--- | :--- | | **Basic** | $25 | £25 | €25 | $35 | $30 | | **Advanced** | $43 | £38 | €49 | $71 | $67 | | **Extra** | $73 | £48 | €56 | $86 | $87 | | **Salon** | $99 | £53 | €64 | $96 | $97 | A minimum subscription of three months applies when paying monthly. Annual plans are for the full one-year term. Plans can be upgraded or downgraded at any time; changes take effect in the next billing cycle. ### Basic – ($25 / £25 / €25 / $35 AUD / $30 NZD) Per Month * Customer and pet records * Electronic calendar * Email reminders * Customer, pet, and grooming notes * Upgrade at any time ### Advanced ($43 / £38 / €49 / $71 AUD / $67 NZD) Per Month *Recommended for: Solo salon owners and home groomers* Includes all Basic features, plus: * Free customer support * Appointment management * Overdue grooms reminder * Customisable SMS and email reminders * Payments and invoices * Gmail and iCal integration * Analytics and reports * Customisable forms * Customisable customer and pet flags * 150 SMS credits per month ### Extra – ($73 / £48 / €56 / $86 AUD / $87 NZD) Per Month *(Most Popular)* *Recommended for: Mobile groomers, salon owners with multiple groomers, students and new groomers* Includes all Advanced features, plus: * Online booking * Customer portal * Staff rota * Permission management * Calendar view by groomer * 350 SMS credits per month ### Salon – ($99 / £53 / €64 / $96 AUD / $97 NZD) Per Month *Recommended for: Multi-salon operators* Includes all Extra features, plus: * Multi-location dashboards * Switch between salons within one account * 350 SMS credits per month ## Business Types ### Salon Owners Single-location brick-and-mortar grooming salons. Key tools: appointment management, no-show charge via saved card, automated form delivery, real-time sales tracking. [https://savvy.pet/services/salon-owners](https://savvy.pet/services/salon-owners) Recommended plan: Advanced ($43 / £38 / €49 / $71 AUD / $67 NZD) ### Salon Owners with Multiple Groomers Salons employing more than one groomer. Key tools: staff rota, individual groomer calendars, team permissions, consistent forms and contracts across the team, deposit and saved-card payment flexibility. [https://savvy.pet/services/salon-owners-with-multiple-groomers](https://savvy.pet/services/salon-owners-with-multiple-groomers) Recommended plan: Extra ($73 / £48 / €56 / $86 AUD / $87 NZD) ### Multi-Salon Operators Businesses running multiple locations. Key tools: centralised multi-location dashboard, per-location and cross-location sales reports, unified client portal, role-based staff permissions, and GDPR-compliant automated contracts. [https://savvy.pet/services/multi-salon-owners](https://savvy.pet/services/multi-salon-owners) Recommended plan: Salon ($99 / £53 / €64 / $96 AUD / $97 NZD) ### Mobile Groomers Van, mobile, in-house, and curbside professionals. Key tools: mobile-friendly scheduling between stops, automated reminders to confirm appointments before travel, flexible on-site payments, client info accessible on the go. [https://savvy.pet/services/mobile-groomers](https://savvy.pet/services/mobile-groomers) Recommended plan: Extra ($73 / £48 / €56 / $86 AUD / $87 NZD) ### Home Groomers Professionals operating from home. Key tools: simple calendar management, automated forms and contracts, secure card payments on-site or online. [https://savvy.pet/services/home-groomers](https://savvy.pet/services/home-groomers) Recommended plan: Advanced ($43 / £38 / €49 / $71 AUD / $67 NZD) ### Students & New Groomers Those starting out in the industry. Key tools: appointment calendar, automated reminders for a professional first impression, centralised client and pet profiles with photos and notes. [https://savvy.pet/services/student-new-groomers](https://savvy.pet/services/student-new-groomers) Recommended plan: Extra ($73 / £48 / €56 / $86 AUD / $87 NZD) ## Mobile Apps Savvy Pet offers two dedicated mobile apps: * **Groomer App** – Manage daily appointments, check schedules, and run the business from a phone or tablet. * **Customer App** – Clients can book appointments, make payments, and receive updates directly from their phone. Both apps work alongside the web platform, which is also fully responsive across desktop, tablet, and mobile. ## Resources & Learning * [Savvy Pet Blog](https://savvy.pet/blog) – Industry news, tips, and business advice for pet professionals. * [Pet Biz Pep Talk](https://savvy.pet/podcasts) – Interviews and insights from grooming industry leaders. ## FAQs Full FAQ: https://savvy.pet/faq ### Savvy Plan **Is there a contract?** A minimum subscription of three months is required if paying monthly, after which you may cancel at any time. If you choose to pay annually, the subscription is for the full one-year term. **Can I switch plans at any time?** Yes, you can upgrade or downgrade your subscription whenever you like. The change will take effect in your next billing cycle. **Do SMS credits roll over?** Yes, purchased SMS credits roll over each month and do not expire. The system always uses your allocated monthly SMS credits first — these reset on the 1st of each month — before drawing on any purchased credits. Purchased credits remain available until needed. **How do I apply a discount code?** On your billing page, click Apply Voucher, then enter your discount code before checkout. **What happens if my payment fails?** Your account may be suspended until payment is updated. Keep your billing details current to avoid interruptions. **Can I use multiple locations under one account?** Yes, the Salon Plan includes multi-location dashboards and lets you switch between salons within the same account. ### Online Booking For full Online Booking FAQs, see: https://savvy.pet/faq ### Integrations **Can I sync my Savvy Pet calendar with Google Calendar or iCalendar?** Yes. In the Integrations tab of the Calendar settings, you can sign in to sync with Google Calendar or copy a URL to subscribe via Apple iCalendar. **How do I sync appointments with Google Calendar?** Go to Settings (cog icon) > Calendar > Integration > Google Calendar. Sign in to your Google account when prompted. You will be redirected to Google to confirm the connection. ### Calendar **How do I change the default view of my calendar?** In Calendar Settings, use the "Default Calendar View" dropdown to set your preferred view (e.g. Week) across web, phone, and tablet. **Can I choose which day my week starts on?** Yes, you can select the Start Day (e.g. Monday) within the General Calendar Settings. **How do I adjust the time increments on the calendar?** Set "Time Slot Intervals" to 15 minutes, 30 minutes, or 1 hour for precise scheduling. **Can I see my staff's working hours on the calendar?** Yes. Enable "Show staff rota hours in day view" in your settings to overlay scheduled staff shifts onto your daily calendar view. **Can I show or hide cancelled appointments?** Yes. There are dedicated toggles in settings to "Show no-show appointments" and "Show cancelled appointments" as greyed-out slots on the calendar. **Can I colour-code my calendar?** Yes. Appointment slot colours can be configured in three ways: * By Service Category (e.g. Blue for Full Groom, Purple for Nail Trimming) * By Staff member (each groomer assigned a unique colour) * By Appointment Status (e.g. Blue for Pending, Green for Ready for Collection, Red for No-Show) ### Become an Affiliate **How do I refer a friend?** Join the affiliate programme through the Reditus platform to receive your personal referral link. Share it via email, social media, or in person. You will earn 15% of your referral's subscription fee for a full year. If they choose an annual plan, you receive 15% of their payment upfront. See https://savvy.pet/faq for the sign-up link. ### Staff Management **How do I add a new staff member?** Go to Staff List > Add +, fill in their details, and send them an invite. Once accepted, assign a role and add them to the rota. **What happens if I revoke a staff member's access?** The staff member will no longer be able to log in, but their past activity and appointments remain in the system. **Can I set recurring shifts for staff?** Yes. When setting shifts in the rota, you can apply them to multiple days or weeks. **Can I assign staff to multiple locations?** Yes. Staff can be assigned to different store locations and managed separately under the Staff List. **Why isn't my staff member showing up on the booking calendar?** Ensure they are assigned a bookable role (Admin or Groomer) and have an active shift scheduled in the rota. **Can I use client flags for marketing?** Yes. You can include or exclude flagged customers from email or SMS campaigns to target specific groups. ### Client Management **How do I bulk upload my existing client list from another system?** Savvy Pet can import client and pet data from various software platforms. Most well-formatted CSV files are supported, along with some plain text files. Export your data from your old system and contact the support team — the import service is free. Contact: https://savvy.pet/contact ### Payments **What is SavvyPay?** SavvyPay is Savvy Pet's integrated payment solution. It allows salons to accept payments both in-person and online, supporting credit and debit card transactions, subscription payments, deposits, and saved cards on file — all managed securely within the Savvy platform. **What are the card processing rates? (UK)** Current UK rates for all transactions processed through SavvyPay: * Online payments (booking deposits, invoices, payment plans): 1.4% + £0.12 * SavvyPay card machine payments: 1.4% + £0.12 * International / Corporate Cards: 3.95% + £0.12 * Refunds: £0.10 * Pre-authorisation transactions: £0.10 * Cards on file: £0.10 **Can I take multiple partial payments for one appointment?** Yes. You can process as many partial payments as needed until the full balance is paid. Each payment updates the appointment balance. **Can I issue a refund through SavvyPay?** Yes. Refunds can be issued directly in SavvyPay and are linked to the original transaction. **Can customers refuse to have their card stored?** Yes. Storing a card is optional. Customers must give explicit authorisation before their card details are saved. ### Managing Appointments **How do I create a new appointment?** Click the + Create button at the top left of the Calendar to add a New Appointment, an Event (e.g. staff meeting), or a Holiday. **Can I book multiple pets in a single appointment?** Yes. The appointment creation wizard allows you to add multiple pets under a single client profile for the same time slot. **Can I edit the start and end time of an appointment?** Yes. Click on an existing appointment to manually adjust the duration, or use drag-and-drop to move it to a new time. **How do I reschedule an appointment to another day?** Either edit the appointment details to select a new date, or drag and drop the appointment block to a different day on the calendar. **How do I make an appointment recurring?** You can set an appointment to repeat during creation or after it has been made. Go to the Appointment tab, scroll to the bottom, click Other Actions > Set as Repeating (or click "Doesn't Repeat" next to the appointment time). Then enter the frequency, number of visits, start date, and end date. ## Company Information Savvy Pet was founded by Ben and Lisa. The team includes former salon owners and grooming industry professionals who provide customer support alongside technical staff. **Support team:** * **Farhan** – Senior Head of Technical Development; oversees all technical development and support. * **Louise** – Senior Accounts Manager; manages billing and accounts. * **Lisa** – Business Manager; oversees operations, sales, and marketing. * **Emily** – Social Media and Newsletters. * **Will** – Customer Support (Savvy Pay specialist). * **Danica** – Customer Support, late-shift specialist. **Links:** * [About Us](https://savvy.pet/about) * [Pricing](https://savvy.pet/pricing) * [Frequently Asked Questions](https://savvy.pet/faq) * [Privacy Policy](https://savvy.pet/privacy-notice) * [Bookings Policy](https://savvy.pet/bookings-policy) * [Affiliate Programme](https://savvy.pet/faq) *(see FAQ for Reditus link)* **Contact:** * Email: hello@savvy.pet --- *Last Updated: 2026-05-13*